Sites by Sie provides estimated project timelines based on the scope of work purchased.

Typical estimated timelines are:

• Foundation Package: 3–7 business days
• Growth Package: 1–2 weeks
• Business Systems Package: Up to 4 weeks
• Website Revamp: 5–10 business days, depending on scope and complexity

These timelines are estimates based on the assumption that the Client provides all required information, content, approvals, credentials, access, decisions, and feedback in a timely manner.

Project timelines are based on client responsiveness. Delays in providing requested content, feedback, approvals, or other materials may extend the original project timeline.

Project timelines are not guaranteed calendar-duration commitments when delays are caused by the Client, third-party platforms, third-party service providers, circumstances outside Sites by Sie's reasonable control, or changes to the project scope.

The Client is responsible for providing Sites by Sie with information and materials reasonably necessary to complete the project.

Depending on the project, this may include:

• Business information
• Logos and branding materials
• Photos and graphics
• Written content
• Product and service information
• Pricing
• Policies
• Contact information
• Domain access
• Existing website access
• Third-party platform credentials or authorized access
• Social media access
• Booking or CRM access
• Email/SMS platform access
• Approvals and decisions
• Other information reasonably requested by Sites by Sie

The Client is responsible for ensuring that materials supplied to Sites by Sie are accurate and that the Client has the necessary rights or permissions to use those materials.

Sierra Brooklynn Co. / Sites by Sie is not responsible for errors resulting from incorrect information provided by the client.

Sierra Brooklynn Co. / Sites by Sie is not responsible for printing errors if the client approved the final design before printing.

Clients are expected to respond to requests from Sites by Sie within five (5) business days.

A response may include:

• Providing requested information
• Providing requested files
• Approving work
• Providing revisions
• Answering project questions
• Providing credentials or access
• Making required business decisions

A failure to respond may delay the project.

Sites by Sie is not responsible for delays resulting from the Client's failure to provide requested information, approvals, content, access, or decisions.

If Sites by Sie is waiting on information, approval, access, content, or another required action from the Client for more than five (5) business days, Sites by Sie may place the project into Client-Paused Status.

While a project is in Client-Paused Status:

• The project timeline is paused or adjusted.
• Sites by Sie is not required to reserve an active production slot for the project.
• Sites by Sie may begin work on other client projects.
• The original estimated completion date may no longer apply.
• Work will resume based on Sites by Sie's then-current availability.

A Client-Paused Status does not extend the original scope of the project indefinitely.

If a project remains paused for more than fourteen (14) calendar days, Sites by Sie may move the project to Inactive Status.

An inactive project may be removed from the active production schedule.

Before work resumes, Sites by Sie may require:

• Confirmation that the Client wishes to resume the project
• Confirmation of the remaining project scope
• Updated project information or materials
• Updated access or credentials
• A revised timeline
• Payment of a Project Reactivation Fee

The applicable reactivation fee may be:

• Foundation / Revamp: $100
• Growth: $150
• Business Systems: $250

Sites by Sie may adjust these fees in future service agreements.

The reactivation fee compensates Sites by Sie for administrative work, project review, scheduling, re-familiarization with the project, and restoration of the project to the active production schedule.

Payment of a project reactivation fee does not by itself transfer ownership of the website or other work product. All applicable project balances and other amounts due must be paid before ownership transfers as provided in this Policy and the applicable agreement.

Clients have seven (7) calendar days to respond to requests for information, approvals, content, or revisions. If no response is received after 7 calendar days, the project may be placed on inactive status.

Once a project has been placed on inactive status, a Project Reinstatement Fee may apply to resume work, based on how long the project has been inactive:

• Inactive 1–7 days: $0
• Inactive 8–14 days: $50
• Inactive 15–30 days: $75–$100
• Inactive more than 30 days: The project requires substantial rework and replanning, and resuming it requires a custom quote

Reinstatement is subject to current availability and may require the project to be rescheduled based on the current project queue.

Unless otherwise agreed in writing, a project should be completed within ninety (90) calendar days of the project start date.

Client-caused delays do not require Sites by Sie to maintain an indefinitely open project.

If a project remains incomplete after ninety (90) calendar days due primarily to Client delays, Sites by Sie may:

• Close the project
• Require a reactivation fee
• Require a new project agreement
• Re-scope the remaining work
• Adjust pricing based on the remaining scope
• Require the Client to purchase an applicable support or maintenance plan

Any amounts previously paid will be credited according to the applicable service agreement and applicable law, but are not automatically refundable solely because the Client failed to provide timely information or approvals.

When Sites by Sie submits website designs, pages, content, systems, or other project components for review, the Client is expected to review the submitted work within five (5) business days.

The Client should provide one consolidated set of revisions whenever reasonably possible.

Failure to provide timely approval or revision requests may result in the project being paused.

Once the Client approves a component, subsequent changes may be treated as additional work if they fall outside the original scope.

Revisions are included during the design phase only. Once a design has been approved and finalized, any further edits will be billed as an additional service.

Sites by Sie agrees to provide the services specifically identified in the Client's selected package, proposal, invoice, or service agreement.

This questionnaire is designed to gather the basic information needed to begin building your website. Additional features, edits, and requests can be discussed later. We are happy to schedule a phone or video consultation if needed.

Requests outside the agreed scope may require:

• An additional fee
• A change order
• An additional service
• A new project
• An adjustment to the project timeline
• An applicable monthly support plan

Examples of potential out-of-scope work include, but are not limited to:

• Additional pages beyond the agreed scope
• Additional portals
• New integrations
• Additional automations
• New functionality
• Additional revisions beyond the agreed amount
• Major content rewrites
• New branding work
• New graphics
• Additional systems
• New marketing campaigns
• New third-party platforms

Sites by Sie will communicate additional charges when reasonably practicable before performing material out-of-scope work.

Any work outside the agreed-upon package scope — including additional pages, integrations, or custom functionality — will be quoted separately and billed as an add-on service.

Reasonable communication response times are expected from both parties to keep the project on schedule. Extended client delays may shift the projected timeline or launch date.

Each website package includes a defined period of post-launch support.

The included support period is:

• Foundation: Two (2) weeks
• Growth: Four (4) weeks
• Business Systems: Six (6) weeks
• Website Revamp: Two (2) weeks

Unless otherwise stated in writing, the support period begins on the website's official launch date.

The included support period is a defined period of time and is not a bank of unused support hours that can be preserved indefinitely.

Client delays, failure to submit requests, periods of inactivity, or failure to use the included support do not automatically extend the support period.

Requests submitted after the included post-launch support period has ended may require:

• An active Sites by Sie Support Plan
• A one-time support fee
• A new project
• Another applicable service

Support requested after the included period is not automatically included in the original project price.

Post-launch support is intended for reasonable adjustments, corrections, technical assistance, and minor updates within the scope of the original project. It does not automatically reopen the original project or provide unlimited redesign services.

Requests that materially change the website, systems, functionality, content strategy, branding, or customer experience may be treated as new work.

The Client agrees to pay all fees identified in the applicable service agreement, proposal, invoice, or approved change order.

Amounts due may include:

• Project fees
• Deposits
• Remaining project balances
• Approved additional services
• Change orders
• Rush fees
• Reactivation fees
• Support fees
• Technology management fees
• Third-party technology costs
• Other fees expressly approved by the Client

Design services are non-refundable once payment has been made. If you choose not to continue with the project, you may decline further services, but no refund will be issued.

For all packages, payment is made in three installments: 50% is due upfront before work begins, 25% is due mid-way through the project, and 25% is due before launch. If a client feels a refund is needed after a payment, this can be discussed on a case-by-case basis at Sierra Brooklynn Co.'s discretion.

All other fees and services — including add-ons, support plans, reactivation fees, rush fees, and one-time services — are due 100% at the time of service.

For recurring services — including support plans, monthly add-ons, and ongoing maintenance — the recurring fee is due each month on the anniversary of the plan's start date. For example, if your monthly plan begins on the 14th, each monthly installment is due on the 14th of every month until the plan is cancelled.

Submitting the questionnaire does not automatically charge or process any payment through this site. By agreeing, you are simply confirming your commitment to proceed with payment arrangements, which will be coordinated separately with Sierra Brooklynn Co.

Unless a separate written agreement expressly provides otherwise, Sites by Sie retains ownership of its rights in the original work product created by Sites by Sie until the Client has paid all amounts due under the applicable agreement.

Full payment means payment of all amounts properly due and owing in connection with the project or applicable services, including, where applicable:

• The full project price
• Approved change orders
• Reactivation fees
• Rush fees
• Additional service fees
• Outstanding support fees
• Technology management fees
• Other approved charges associated with the project

Payment of a deposit or partial project balance does not constitute full payment and does not automatically transfer ownership of the completed work product.

Upon receipt of full payment of all amounts due, and subject to the terms of the applicable agreement, Sites by Sie will transfer to the Client the ownership rights expressly promised for the final custom work product created specifically for the Client.

Any transfer of copyright ownership will be governed by the written agreement between the parties.

Final designs are delivered in standard formats suitable for print and digital use. Source files remain property of Sierra Brooklynn Co. unless purchased separately.

All concept work, drafts, and design explorations created during the project remain the intellectual property of Sierra Brooklynn Co. until full payment is received and the project is completed.

The transfer does not automatically transfer Sites by Sie's ownership of materials, systems, templates, tools, processes, frameworks, reusable components, know-how, software, code libraries, design systems, or other intellectual property that existed independently of the Client's project or that is intended for reuse across projects. These materials remain the property of Sites by Sie unless expressly transferred in a separate written agreement.

Where necessary for the Client to use the completed website, Sites by Sie may provide the Client with an appropriate license to use such materials as incorporated into the completed project.

Websites may contain or depend upon third-party materials, software, platforms, plugins, fonts, images, applications, APIs, hosting services, payment processors, booking systems, CRM systems, email platforms, SMS providers, or other third-party services.

Sites by Sie does not transfer ownership of third-party intellectual property that Sites by Sie does not own.

The Client's rights to third-party services are governed by the applicable third party's terms, licenses, and agreements.

Sites by Sie may build or manage websites and systems using third-party platforms. Sites by Sie does not control third-party providers and therefore cannot guarantee:

• Continuous availability
• Third-party pricing
• Third-party features
• Third-party policies
• Third-party security
• Third-party service levels
• Third-party API availability
• Third-party outages
• Third-party data retention
• Third-party changes to functionality

If a third-party provider changes, discontinues, restricts, or increases the cost of a service, Sites by Sie may recommend an alternative solution or adjust the applicable service or technology costs.

The Client retains ownership of original content, trademarks, logos, photographs, written materials, business information, and other intellectual property supplied by the Client, subject to any rights belonging to third parties.

The Client grants Sites by Sie permission to use Client-provided materials as reasonably necessary to perform the contracted services.

The Client represents that it has the necessary rights or permissions to provide those materials to Sites by Sie for use in the project.

Until all amounts due have been paid, Sites by Sie may withhold delivery of certain project files, credentials, exports, source files, administrative access, or other deliverables to the extent permitted by the applicable agreement and law.

Sites by Sie will not represent that the Client owns rights that have not yet transferred under the agreement.

Sites by Sie may also suspend services or access to Sites by Sie-managed services when permitted by the applicable agreement and applicable law.

Nothing in this section authorizes Sites by Sie to unlawfully interfere with assets or accounts that are independently owned and controlled by the Client.

If an amount becomes overdue, Sites by Sie may, subject to the applicable agreement and law:

• Pause work
• Suspend support
• Remove the project from the active production schedule
• Suspend access to Sites by Sie-managed services
• Require outstanding balances to be paid before work resumes
• Require a reactivation fee
• Require a new agreement
• Pursue lawful collection remedies

Suspension does not eliminate the Client's obligation to pay amounts already properly due.

When Sierra Brooklynn Co. / Sites by Sie provides suggested content — including but not limited to policies, service descriptions, programs, loyalty structures, referral systems, or any other written or structural recommendations — this content is offered as a courtesy and starting point only. Sierra Brooklynn Co. / Sites by Sie is not responsible for any outcomes, losses, disputes, legal issues, or consequences that may arise from the use of suggested information. The client assumes full responsibility for reviewing, verifying, and approving all content before it is published or used in their business.

Website development, marketing systems, SEO recommendations, automations, and related services are designed to support the Client's business objectives but do not guarantee:

• A specific number of leads
• A specific number of customers
• Revenue
• Search rankings
• Conversion rates
• Advertising performance
• Email delivery
• SMS delivery
• Sales
• Business growth

Business outcomes depend on numerous factors outside Sites by Sie's control.

If the Client terminates a project before completion, the Client remains responsible for amounts that have become due under the applicable agreement, including approved work, completed services, non-refundable expenses, and other charges expressly provided for in the agreement.

Ownership and delivery of work product following termination will be governed by the applicable agreement and the payment status of the Client's account.

Sites by Sie may update its standard policies for future projects and service agreements.

The version incorporated into a Client's signed agreement will govern that Client's project unless the parties agree otherwise in writing.

By signing the applicable Sites by Sie agreement, submitting payment, or otherwise accepting the applicable proposal or service agreement, the Client acknowledges that:

• Project timelines depend on timely Client participation
• Client delays may pause or extend project timelines
• Projects may become inactive after prolonged Client delays
• Reactivation fees may apply
• Included post-launch support expires according to the applicable package
• Additional work may require additional payment
• Ownership of applicable custom work product is transferred only according to the applicable written agreement and after all required payments have been made
• Third-party materials and platforms remain subject to their respective ownership and licensing terms
• Sites by Sie is not responsible for delays or failures caused by third-party platforms outside its reasonable control